Frequently Asked Questions
Is EzMP4 Safe?
EzMP4 is completely free from ads and will never bombard you with pop-ups or force you into enabling notifications or downloading suspicious softwares on your device. There are no third-party scripts on the website except for Google Analytics, no user data is collected. Your privacy is respected, and all interactions remain anonymous.
How do you cover the servers' costs?
I cover the server costs with donations I receive from users.
How can I support EzMP4?
You can support EzMP4 by making a donation on ko-fi.com/ezmp4 to help keep the site alive.
How can I select the video quality?
Click on the quality option that says '720p' in the URL field. This will open the 'Select Quality' box. Here, you can choose the video quality from 360p to 1080p. Remember to click the save button after selecting your preferred quality.
Is there a limit on the number of videos I can download per day?
There is no limit, you can download as many videos as you need.
Is there a maximum length limit for the videos I can download?
You can download videos that are up to 60 minutes in length.
What is the 'Live videos are not supported! Please try another video.' error?
You'll see this error if you attempt to download a livestream video. These videos cannot be downloaded or converted.
If you believe you're receiving this error and your video is not a livestream, please send me an email at support@ezmp4.com with the video link. I'll fix the issue as soon as possible.
What is the 'Something went wrong. Please check the video URL and try again!' error?
This error occurs if the video link you've entered is incorrect or if the video is unavailable. Please open the URL in your browser to verify if it's correct, then copy the URL from your browser's address bar and try again.
If you've tried everything and are still getting this error, please send me an email at support@ezmp4.com with the video link. I'll fix this issue as soon as possible.
My question is not listed here.
If you have a question not covered here, please email me at support@ezmp4.com and I'll try to get back to you within 24 hours.